For pool inspection and repair, it's $149/hour. Hot tub repair? Just $139/hour. Easy peasy.

Basic, Premium, and Deluxe. Choose your flavor!

Trip fees are in addition to each work order. Two trips or Two months (whichever comes first) in Kitsap, Mason, Pierce, and Thurston Counties for $129. Different far out zones have different prices. Ferry only Islands are $250. No surprises!

 At Black Bear Spa, we strive to provide transparent and fair policies for our customers. Here's how we handle deposits, trip fees, and labor warranties:
Deposit System:
To order parts necessary for repairs, we require full payment of the part's price as a deposit toward the total bill.
Parts will only be ordered once full payment is received, ensuring prompt service and efficient repairs.
Trip Fees:
Trip fees are applicable per service issue and may vary based on the location and accessibility of the work site.
Labor Warranty:
Our labor warranty covers the parts and services previously rendered by Black Bear Spa.
It does not extend to new issues that may arise after the completion of the initial service.
Clients are responsible for any additional services required for new issues

Labor Warranties:
We stand behind our workmanship with a 30-day labor warranty, starting from the completion and full payment of the project, as well as sign-off from the customer.
This warranty covers any issues related to the services provided by Black Bear Spa.

Manufacturer Warranties:
For major components supplied by manufacturers, we offer a 6-month warranty, subject to the manufacturer's terms and conditions.
Manufacturer warranties cover defects in materials or workmanship and may require evaluation by the manufacturer before replacement

 Refunds are provided on a case-by-case basis and are subject to our discretion.
Products must be returned in their original condition within 30 days of purchase to be eligible for a refund with a 30% restocking Fee. Refunds are usually issued via cashiers check upon approval and will be less the labor, trip, and other relevant charges.

Management approval is needed. Refunds, if within the same business day may be returned onto the card it was charged from. ***Shipping can take upto 5 weeks for hot tub covers and up to 4 weeks for repair parts. We access distributors from around the nation as well as Canada and Mexico. Once an order is placed, which usually happens quickly, we must charge the restocking fee.

Once your ordered part has arrived, the scheduler will call you to setup a time to get your parts installed.

**** Occasionally, a part is needed in order to further diagnose the issues with the pool or spa. At which time another part may be needed in order to complete the project. We endeavor to reduce trips and practice efficient time usage, so that we can give you the high quality service that is expected of us.